Our industry continues to experience unprecedented conditions brought on by the pandemic. Most recently, import shipment delays, the lack of containers, and skyrocketing freight costs are stressing margins throughout our industry. Import freight costs alone are up 500%. Like other companies, we’re working hard to mitigate these expenses and their effect on you.
To avoid excessive price increases across our product lines, we’ve opted to adjust our freight policy. We hope this route will allow you to have some control over managing costs.
Beginning November 1st, the dollar levels required to earn a freight allowance will be increased.
*For complete details about our freight policy, please review our Terms & Conditions page.
We appreciate all of the business you’ve provided and look forward to working through these challenging times. Thank you for your patience and partnership.
If you are experiencing issues with any of our products, please contact the bike shop where you purchased it and discuss with them what your return or exchange options are. If you purchased an item online you will need to contact the seller directly.
The documents needed to request an account can be found by clicking the Become a Dealer link on our homepage.
Please fill out the email form below and select the topic "New Brand Distribution."
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